---
title: "Customize a subscription from the back office"
description: "Change the composition of a customizable subscription from the back office, without score, stock or maximum quantity constraints."
url: https://www.ciklik.academy/en/abonnements/personnaliser-un-abonnement-depuis-le-back-office/
lang: en
lastUpdated: 2026-10-09
---

# Customize a subscription from the back office

> Box store
>
> This page applies to box stores hosted by Ciklik. Using the PrestaShop module? [See the PrestaShop documentation](https://www.ciklik.academy/en/prestashop/).

## Overview

[Customizable plan](https://www.ciklik.academy/en/abonnements/creer-une-box-personnalisee/) subscriptions allow customers to compose their box by choosing their products. As an administrator, you can now modify this composition directly from the back office, **bypassing the usual constraints** (score, stock, maximum quantity).

This is useful when a customer contacts you to modify their selection and you need to act quickly, even if some products are out of stock or the score doesn’t match exactly.

## How to proceed

1. **Access the subscription detail**

   From **Sales > Subscriptions**, click on the relevant customizable subscription.

2. **Launch the “Customize (admin)” action**

   In the actions menu of the record, select **Customize (admin)**. The action only appears if the subscription’s plan has customization steps. A temporary secure link (valid for 1 hour) opens in a new tab.

3. **Modify the composition**

   The composition page opens with the banner “**Administrator mode**: score and stock limits are disabled.” You can then:

   - **Add or remove products** freely
   - **Exceed the score** defined for the plan
   - **Select out-of-stock products** (they are marked “Sold out” but remain selectable)
   - **Exceed maximum quantities** per product

4. **Save**

   Click the save button. A confirmation message appears to validate the save.

## Important notes

- The temporary link expires after **1 hour**. After that, relaunch the action to generate a new one.
- Modifications apply to the **upcoming shipping slips** of the subscription.
- The action is reserved for users allowed to edit the subscription in the back office.

> Out-of-stock products
>
> In admin mode, out-of-stock products are visible and selectable. This allows you to force a selection while waiting for restocking, for example.

## See also

[Create a custom box](https://www.ciklik.academy/en/abonnements/creer-une-box-personnalisee/)

[Add extra products to a shipping slip](https://www.ciklik.academy/en/expeditions/ajouter-des-produits-supplementaires-sur-un-bon-de-livraison/)