Attempts to collect : Rebill

Setup

Define the number of days for a new payment attempt

You can set the number of days after which a new attempt will be made, starting from the day the transaction fails.

This parameter is defined by clicking on Sites and then Edit, from the "Marketing Settings" tab, in the Rebill: Number of days field.

Number of days for a collection attempt after a failed transaction](https://ciklik.academy/doc-resources/images/assets/rebill.png)

In the example of a rebill on the 1st of the month for a monthly subscription, where we set 3 days for the number of days to initiate the new debit attempt, we have :

• transaction on the 1st of the month failed = next payment (payment attempt) on the 4th of the month (the 1st is the date when the transaction failed, to which we add 3 days to define the date of the next attempt)
• transaction on the 4th failed = next payment on the 7th
• transaction on 7th failed = next payment on 10th
• transaction on 10th failed = order closed

There can be up to 4 collection attempts for an order, before it is closed.

If a subscriber reactivates their subscription and the transaction is unsuccessful, the order will be closed and the next collection attempt will be made on the next billing period, in our example on the 1st of the month, at rebill. If the first attempt fails, there will be 3 more possible attempts before the order is closed.

Customize the content of the payment refusal emails

Each time a subscription fails to renew, the subscriber will receive an email informing him/her that payment has been refused. You can customize the content of these emails in the Email templates section, for the emails :

• payment refused
• refused payment (2)
• payment denied (3)
• payment refused (4)

Updated on: 24/01/2023