My customer subscribed twice by mistake

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From the customer card, you can find the 2 subscriptions created.

We can visualize the orders. One of the 2 is an error and we have to come and refund it. We come on the detail of the order in question and we reach the transaction, then its detail.

Select the refund action and enter the amount to be refunded.

You must then make sure to delete the delivery order(s) of the subscription in error because they were automatically generated when the transaction was made. You click on Delivery notes in the left column and you come to delete the delivery notes in question (or from the details of the subscription, in the Shipment section)

Then, from the client's file, to keep the dashboard up to date, you click on the last subscription, the one in error. To delete it, you have to pass the action to cancel the subscription. The trash can icon appears and you can delete the subscription.

The "Pause" action mentioned in the video has been renamed to "Cancel" in the drop-down menu of possible actions from the details of a subscription.

Updated on: 24/01/2023