Payment links

How does it work?

At the time of placing an order or at the time of a pickup, the subscriber may need to validate the order by passing the 3DS validation.

If the 3DS validation is not passed, the payment is refused by the bank and the order is not confirmed.

The purpose is to catch these orders by sending a link to the subscriber to complete the transaction to confirm.

By clicking on the link, the person finds his order summary, with the amount, his delivery address. All they have to do is enter their bank details. They pass the 3D secure controls and the order will be validated.

Send the payment link to a subscriber

In case a customer tries to place an order but the order fails

From the details of a failed order, select from the drop-down menu the "**clone order**" action.

Then, by going to the details of the cloned order, you can access the payment link to be sent to the subscriber to allow him to pass the 3D secure controls and thus validate the order.

In the case of a collection for a subscription

From the detail of the failed order, you will find the payment link.

This link is automatically added as a variable in all email templates of refused payment.

If you have created your site before January 29, 2021 and you have customized the content of your email templates concerning payment refusals, it is up to you to fill in the link variable in the content of the first 3 transactional emails of payment refusals (the order is closed in all cases on the last debit attempt).

Updated on: 24/01/2023