Postpone a payment

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Several actions are possible from the subscription details, depending on the different cases you encounter with your subscribers.

From the list of subscriptions, access the details of a subscription by clicking on the small eye (see).

Under the heading Shipping, you can see the delivery note(s) attached to the subscription. You can come and modify the programming date of the delivery order by shifting its date. In the case of a long subscription (e.g. 3 months subscription), the shift can be done in cascade to modify all the delivery notes.
By clicking on the Modify icon, you can change the date of the next payment and thus shift the date of the next withdrawal.

If the subscription is active (and only in this case), you have access to the "**Shift a payment**" action in the drop-down menu. This action comes :

force a new date for the next payment

AND

generate delivery notes accordingly.

You can also use this feature to generate delivery notes.
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Depending on the situation, you can pass the action "shift mass payments" (in the drop-down menu when you click on Sites > View). You import a file containing the ids of the subscriptions in question and the postponement field finally corresponds to the number of boxes you want to shift.
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Be sure to isolate if necessary the gift cards according to what you want to do for these cases.
Be careful not to include an inactive subscription because this would cancel the action launched.
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This action extends the active subscriptions and generates the delivery notes accordingly. If necessary, you can delete the delivery notes that have been created.
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You can also, from the list of subscriptions, use the filters to select the desired subscriptions and in the small drop-down list, select the "shift payment" action.

Updated on: 24/01/2023