---
title: "Delivery tracking links"
description: "Add a parcel tracking link: carrier tracking URL, CSV import of tracking numbers per shipping slip and the shipping email sent to the customer."
url: https://www.ciklik.academy/en/expeditions/liens-de-suivi-de-livraison/
lang: en
lastUpdated: 2026-10-09
---

# Delivery tracking links

> Box store
>
> This page applies to box stores hosted by Ciklik. Using the PrestaShop module? [See the PrestaShop documentation](https://www.ciklik.academy/en/prestashop/).

## Configure the Package Tracking Link

[Video](https://player.vimeo.com/video/491210234)

## How to Provide a Tracking Link for Your Subscribers’ Boxes?

When you drop off the package with your carrier or logistics provider, they return a **tracking number** for tracking purposes.

On the Ciklik side, you have a **unique number for the shipping slip of the package in question (ship\_)**.

The goal is to create a **correspondence** between these 2 identifiers.

### Step 1: Configure Your Carrier with the Tracking Link

In **Sales > Shipments > Carriers**, edit the carrier and fill in the **URL** field with the carrier’s tracking address, replacing the tracking number with `@`. The Mondial Relay and La Poste carriers created with your site already have a tracking URL.

Here is a summary of carrier tracking URLs that may be useful to you:

**Chronopost**

<http://www.fr.chronopost.com/web/fr/tracking/suivi_inter.jsp?listeNumeros=@>

**La Poste**

<https://www.colissimo.fr/portail_colissimo/suivre.do?colispart=@>

**UPS**

<http://wwwapps.ups.com/etracking/tracking.cgi?InquiryNumber1=@&loc=fr_FR&TypeOfInquiryNumber=T>

**DHL USA**

<http://track.dhl-usa.com/TrackByNbr.asp?nav=Tracknbr&ShipmentNumber=@&fx20:>

**DHL France**

<http://www.dhl.fr/publish/fr/fr/shipping/track.high.html?pageToInclude=RESULTS&type=trackindex&brand=i&AWB=@>

**Mondial Relay**

<https://www.mondialrelay.fr/suivi-de-colis?numeroExpedition=@>

**DPD**

<https://trace.dpd.fr/trace/@>

**La Poste (tracked letter)**

<https://www.laposte.fr/outils/suivre-vos-envois?code=@>

### Step 2: Associate Tracking Number

From **Settings > Sites**, open your site’s detail and select **“Add Tracking Numbers”** from the list of actions.

A CSV file without header, with a semicolon as separator, is requested. It contains 2 or 3 columns:

1. the shipping slip number (`ship_...`);
2. the tracking number;
3. optional: a free text, available in the [shipping email](https://www.ciklik.academy/en/contenu-mails/gestion-des-templates-des-mails-transactionnels/) through the `{*extra*}` variable.

Two options are available:

- **Notify by Email**: sends the shipping email to the customer, with the button to track their parcel;
- **Shipped Status**: sets the relevant shipping slips to the Shipped status.

The tracking link (carrier URL, with `@` replaced by the number) then appears in the **Tracking Link** field of the shipping slip.

## See also

[Shipping slips management](https://www.ciklik.academy/en/expeditions/gestion-des-bons-de-livraison/)

[Carriers](https://www.ciklik.academy/en/expeditions/transporteurs/)

[Automated emails and their variables](https://www.ciklik.academy/en/contenu-mails/gestion-des-templates-des-mails-transactionnels/)