---
title: "Pickup points"
description: "Offer Mondial Relay, Colissimo or DPD pickup point delivery: site settings, carrier option and how your customer picks a point when ordering."
url: https://www.ciklik.academy/en/expeditions/points-relais/
lang: en
lastUpdated: 2026-10-09
---

# Pickup points

> Box store
>
> This page applies to box stores hosted by Ciklik. Using the PrestaShop module? [See the PrestaShop documentation](https://www.ciklik.academy/en/prestashop/).

Three pickup point networks are available: Mondial Relay, Colissimo and DPD. Each one needs a setting on your site and a box checked on the carrier, in the **Pickup points** block.

A carrier offers a single network. If several boxes are checked, Mondial Relay comes first, then Colissimo, then DPD. Create one carrier per network.

## Mondial Relay

The Mondial Relay selector appears when three settings are filled in: the merchant key on the site, the option on the carrier and the delivery mode.

1. Go to **Settings > Sites**, edit your site and open the **Marketing Parameters** tab.

2. Enter your Mondial Relay brand code in **Mondial Relay Merchant Key**, then save.

3. Go to **Sales > Shipments > Carriers** and edit the carrier.

4. In the **Pickup points** block, check **Enable Mondial Relay** and choose the **Relay Mode**: Standard, XL, XXL or Drive.

5. Save.

The “Mondial Relay” carriers created with your site already have the option checked in Standard mode. The **Mondial Relay Merchant Key** field is also pre-filled when the site is created: replace it with your own brand code if you have your own Mondial Relay contract.

## Colissimo

You need your Colissimo credentials on the site, then a carrier with the relay option.

1. Go to **Settings > Sites** and open your site.

2. Run the **Add Colissimo Credentials** action and fill in:

   - **Login** and **Password**: those of your Colissimo account;
   - **Days**: the number of days needed to prepare an order, at least 1.

3. Go to **Sales > Shipments > Carriers** and edit the carrier.

4. In the **Pickup points** block, check **Enable Colissimo Relay**. Leave **Enable Mondial Relay** unchecked: it would take precedence.

5. Save.

## DPD

The DPD selector shows a Google map. It needs a Google Maps key on the site.

1. Go to **Settings > Sites**, edit your site and open the **Marketing Parameters** tab.

2. Fill in **Google Maps API Key**, then save.

3. Go to **Sales > Shipments > Carriers** and edit the carrier.

4. In the **Pickup points** block, check **Enable DPD Relay**. Leave the two other boxes unchecked.

5. Save.

The DPD pickup points offered are searched in France, around your customer’s address.

## On the customer side

At the delivery step, choosing a pickup carrier opens the map or list of the network’s points. Your customer must choose a point to complete their order.

The chosen point is saved on the subscription and copied onto each shipping slip. Your customer can change it from their customer account.

## Change a subscriber’s pickup point

On the subscription’s page (**Sales > Subscriptions > Subscriptions**), the **Change Transporter** action lets you choose a carrier and a **Relay Point**. Check **Delay until next renewal** so the change waits for the next cycle.

## Ship

Ciklik does not create labels. The pickup point is included in the [shipping slips export](https://www.ciklik.academy/en/expeditions/exporter-les-bons-de-livraison/) (`relay_id` and `relay` columns of the standard format). For Mondial Relay, the “Export Mondial Relay Format” format puts the point number in the **ID Point retrait Livraison** column.

## See also

[Carriers](https://www.ciklik.academy/en/expeditions/transporteurs/)

[Export shipping slips](https://www.ciklik.academy/en/expeditions/exporter-les-bons-de-livraison/)

[Delivery tracking links](https://www.ciklik.academy/en/expeditions/liens-de-suivi-de-livraison/)