--- title: "Carriers" description: "Create your carriers: price, free shipping threshold, countries served, shipping outside France, excluded plans and the First Box option." url: https://www.ciklik.academy/en/expeditions/transporteurs/ lang: en lastUpdated: 2026-10-09 --- # Carriers > Box store > > This page applies to box stores hosted by Ciklik. Using the PrestaShop module? [See the PrestaShop documentation](https://www.ciklik.academy/en/prestashop/). A carrier is a delivery method offered to your customer at the delivery step. Ciklik is not connected to carrier accounts: it does not create labels. You ship from the [shipping slips export](https://www.ciklik.academy/en/expeditions/exporter-les-bons-de-livraison/). When your site is created, six carriers already exist: Mondial Relay and La Poste, each in a Shop, Subscription and Gift card version, at €5, for France. ## Create or edit a carrier 1. Go to **Sales > Shipments > Carriers**. 2. Create a carrier, or open one and click **Edit**. 3. Fill in the blocks described below, then save. 4. On the carrier’s page, add its countries in the **Countries** section. If needed, add plans in **Excluded Plans**. The same list appears in the **Carriers** section of your site’s page (**Settings > Sites**). ## The fields ### Carrier - **Name**: shown to your customer. - **Active**: only active carriers are offered. - **Description**: shown under the name, for example a delivery time. - **Carrier code**: copied onto shipping slips and into some exports. - **URL**: the tracking link, see [Delivery tracking links](https://www.ciklik.academy/en/expeditions/liens-de-suivi-de-livraison/). ### Pricing - **Price**: charged per delivery. If the plan includes several shipments per period, it is multiplied by that number. - **Tax**: the VAT rate on shipping costs. - **Free Shipping Threshold**: delivery becomes free when the order’s products, tax included, reach this amount. At 0, delivery is never free. ### Scope - **Subscription**: offered when the cart contains a plan. - **E-Shop**: offered for a cart of products without a plan. - **Gift Cards**: offered for a cart of gift cards without a plan. - **Enable First Box**: see [First Box](#first-box) below. - **Countries** and **Excluded Plans**: filled in on the carrier’s page, after saving. ### Pickup points - **Enable Mondial Relay** and **Relay Mode** (Standard, XL, XXL, Drive). - **Enable Colissimo Relay**. - **Enable DPD Relay**. A carrier offers a single network. The settings of each network are detailed in [Pickup points](https://www.ciklik.academy/en/expeditions/points-relais/). ## What your customer sees At the delivery step, your customer sees one card per carrier: name, description, price “per delivery” or “Free”. Only active carriers that serve the country of their address and match the content of their cart are shown. ## Ship outside France ### Two country lists Shipping outside France depends on two settings. **The site’s countries.** Your shop’s address form only offers the countries in the **Countries** section of the site’s page (**Settings > Sites**). If a country is missing, contact Ciklik support. **Each carrier’s countries.** At the delivery step, your customer only sees active carriers whose **Countries** section includes the country of their address. With no carrier for that country, they cannot complete their order. ### Open delivery to a country 1. Check that the country is in the **Countries** section of your site’s page. 2. Go to **Sales > Shipments > Carriers** and create a carrier for this country, for example “Colissimo Belgium”, with its **Price**. 3. Check **Subscription**, **E-Shop** or **Gift Cards** depending on what it should deliver. 4. On the carrier’s page, add the country in the **Countries** section. ### International shipping costs Each carrier has a single **Price**, charged per delivery. For a different rate per country, create one carrier per country or per zone. Ciklik does not calculate weight-based rates and does not handle customs formalities. They remain your responsibility or your logistics provider’s. ## Hide a carrier for a plan The **Excluded Plans** section removes a carrier from the choice offered for some plans. Example: a letter delivery kept for an entry-level plan, which you do not want to offer with the other plans. [Video](https://player.vimeo.com/video/491205987) 1. Go to **Sales > Shipments > Carriers** and open the carrier. 2. In the **Excluded Plans** section, attach the plan for which this carrier must not be offered. To undo it, detach the plan from the **Excluded Plans** section. > Scope of the exclusion > > The exclusion applies to the choice of carrier when ordering. It does not apply when your customer changes carrier from their customer account, nor to a subscription’s **Change Transporter** action. ## First Box First Box is a carrier option. It gets a new subscriber’s first box out faster. When a customer subscribes with a carrier where **Enable First Box** is checked: - the first shipping slip of the subscription is scheduled for the next day, instead of the usual date; - this slip is flagged First Box: **Enable First Box** box on the slip’s page, `first_box` column in most export formats; - the customer receives the “Première commande” email (first order), telling them their first order is being prepared. The following slips keep the plan’s rhythm. ### Enable First Box 1. Go to **Sales > Shipments > Carriers**. 2. Open the carrier offered to your subscribers (**Subscription** checked) and click **Edit**. 3. In the **Scope** block, check **Enable First Box**. 4. Save. > Shipping costs on renewals > > With a First Box carrier, subscription renewal orders do not charge shipping costs. Only the first order, placed on your shop, charges the carrier’s **Price**. The rule applies to every renewal on this carrier, including subscribers who signed up before the option was enabled. Check that this matches your pricing before checking the box. ### The evening file Every evening at 11:57 pm, your site’s administrators receive by email a file of the shipping slips scheduled for the next day. First Box slips created during the day, before 11:57 pm, are included. ### Customize the email The text of the “Première commande” email is edited in **Content > Email Templates** (type “Envoie First Box”, shown in French). It is only sent for a First Box slip. ## See also [Pickup points](https://www.ciklik.academy/en/expeditions/points-relais/) [Delivery tracking links](https://www.ciklik.academy/en/expeditions/liens-de-suivi-de-livraison/) [Shipping slips management](https://www.ciklik.academy/en/expeditions/gestion-des-bons-de-livraison/) [Automated emails and their variables](https://www.ciklik.academy/en/contenu-mails/gestion-des-templates-des-mails-transactionnels/)