---
title: "Invoices"
description: "Numbering, credit notes, legal mentions and Excel export of your store's invoices: where to set them, where to find them, how to read the export."
url: https://www.ciklik.academy/en/gestion-commandes/factures/
lang: en
lastUpdated: 2026-10-09
---

# Invoices

> Box store
>
> This page applies to box stores hosted by Ciklik. On a PrestaShop store, invoices are issued by PrestaShop. Using the PrestaShop module? [See the PrestaShop documentation](https://www.ciklik.academy/en/prestashop/).

Your store’s invoices are in **Sales > Payments > Invoices**. An order’s invoice also appears in the **Invoice** field of the order details.

## Invoice numbering

Each invoice generated by Ciklik has a sequential number specific to your site, in the format `prefix` + `YYYY-MM-number`. The prefix is set in the **Invoice Prefix** field of your site’s **Advanced** tab. This number is guaranteed to be duplicate-free, even in the case of simultaneous orders.

If the last issued invoice is deleted, its number is assigned to the next invoice.

## Invoices and credit notes

Ciklik automatically distinguishes between invoices and credit notes:

- **Invoice**: document generated for any order with a positive amount;
- **Credit note**: document generated automatically when a [refund](https://www.ciklik.academy/en/paiements/rembourser-une-transaction/) is issued (negative amount).

The PDF document header displays “Invoice” or “Credit Note” as appropriate.

## Displayed mentions

Your invoices automatically display:

- **Payment method**: credit card, SEPA direct debit or PayPal, depending on the transaction;
- **VAT not applicable, article 293 B of the CGI**: only if the **VAT Liable** box of your site’s **Advanced** tab is unchecked.

### Your company information

The seller block of the invoice (company name, address, SIRET) uses the information from your site’s **Social Networks** tab.

To add mentions in the invoice footer, go to **Settings > Sites**, edit your site, **Advanced** tab, and fill in the **Invoices** field. For example:

- Company name
- Address, Postal code City
- RCS City SIRET number, company type with share capital of … €

This information is frozen when the invoice is issued: a change only applies to the following invoices.

## Export invoices

1. Go to **Sales > Payments > Invoices**.

2. Select the invoices (date filters available).

3. Run the **Export Invoices** action.

The Excel export gives one line per item (shop product or subscription), not one line per order. The first columns repeat the order totals. For each item:

- the product or subscription identifier;
- the variation identifier, which corresponds to a potential product option;
- the price excluding VAT;
- the VAT amount;
- the applied VAT rate;
- the quantity purchased in the order.

A discount coupon applied to the order creates an additional line. The same applies to shipping costs.

> Caution
>
> To calculate your revenue, do not sum the order totals column: each total is repeated on every line of its order. Sum the item amounts column instead.

## See also

[Refund a transaction](https://www.ciklik.academy/en/paiements/rembourser-une-transaction/)

[Configure e-reporting](https://www.ciklik.academy/en/administration/configurer-le-e-reporting/)

[Stripe financial reports](https://www.ciklik.academy/en/paiements/recuperation-des-rapports-financiers-stripe/)