---
title: "Manage a subscription from the back office"
description: "Subscription statuses (Active, Paused, Canceled) and back-office actions: cancel, reactivate, postpone a payment, coupon, carrier, shipping slip."
url: https://www.ciklik.academy/en/gestion-commandes/gestion-des-abonnements/
lang: en
lastUpdated: 2026-10-09
---

# Manage a subscription from the back office

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores. On a PrestaShop store, only the Cancel the subscription and Reactivate Subscription (simple mode) actions apply; to change the date, edit the Next Billing field.

## Find a subscription

Your store’s subscriptions are in **Sales > Subscriptions**. Filters sort them by status, pause, plan or next payment date.

From a customer profile (**Sales > Customers > Users**), the customer’s subscriptions are in the **Orders** tab group, **Subscriptions** tab.

Open a subscription (**view** icon) to display its details and actions.

## Subscription statuses

The **Status** field shows one of three states:

| Status       | Meaning                                                                                                                                                           |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Active**   | The subscription renews on its **Next Billing** date                                                                                                              |
| **Paused**   | The customer chose a pause from their account, when cancelling: their next payment is postponed by the number of months chosen, the subscription is not cancelled |
| **Canceled** | The subscription no longer renews. The date is in the **Canceled on** field                                                                                       |

You cannot pause a subscription from the back office. You can however end a pause with the **Reactivate Subscription** action, **Resume (end pause)** mode.

## Subscription actions

| Action                       | What it does                                                                                                                                                                                                                                                                                           |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Cancel the subscription**  | Cancels the subscription. Options: **Notify by Email** (sends the cancellation email to the customer), **Close pending orders** (Pending and Scheduled orders become Failed), **Delete future shipments** (slips scheduled after today). The number of orders and slips concerned shows under each box |
| **Reactivate Subscription**  | **Mode** field: **Reactivate (simple)** for a cancelled subscription, **Resume (end pause)** for a paused subscription, **Reactivate with coupon** to reactivate a cancelled subscription with a fixed **Amount** discount, valid until the **Expires on** date                                        |
| **Postpone Payment**         | Postpones the next payment by 1 to 12 periods and extends the subscription. See [Reschedule a payment](https://www.ciklik.academy/en/paiements/decaler-un-paiement/)                                                                                                                                   |
| **Customize (admin)**        | Offered when the plan has customization steps: opens the subscription’s customization in a new tab                                                                                                                                                                                                     |
| **Apply Coupon**             | Pick a valid coupon of your site. If the subscription has scheduled orders, the **Application mode** field offers to apply it to those orders or on the next billing                                                                                                                                   |
| **Change Transporter**       | Choose the new **Carrier** and, for a pickup point carrier, the **Relay Point**. Tick **Delay until next renewal** to apply the change at the next billing cycle, otherwise it is immediate                                                                                                            |
| **Create Shipping Slip**     | Creates an extra slip for the subscription. See [Create an extra shipping slip](https://www.ciklik.academy/en/expeditions/gestion-des-bons-de-livraison/#create-an-extra-shipping-slip)                                                                                                                |
| **Create Mailchimp Segment** | Creates a Mailchimp segment from the selected subscriptions, if a Mailchimp account is linked to your site                                                                                                                                                                                             |

From the list, three exports are also offered: **Export Subscriptions**, **Export Subscriptions (Complete)** and **Download (Without Profile Data)**.

> Changing plans
>
> No back-office action changes a subscription’s plan. When a plan change is scheduled, the subscription’s **Renewal** panel shows the **Next Plan** and the **Plan switch on** date.

## Editable fields

From the edit form (pencil icon), you can change in particular:

- the **Next Billing** date: see [Change the next payment date](https://www.ciklik.academy/en/paiements/decaler-un-paiement/#change-the-next-payment-date);
- the **Cancels On** date, to schedule the cancellation: see [Schedule the cancellation](https://www.ciklik.academy/en/paiements/decaler-un-paiement/#schedule-the-cancellation-with-the-cancels-on-field).

## See also

[Reschedule a payment](https://www.ciklik.academy/en/paiements/decaler-un-paiement/)

[Order statuses and actions](https://www.ciklik.academy/en/gestion-commandes/gestion-des-commandes-des-abonnes/)

[Automatic cancellation of unpaid subscriptions](https://www.ciklik.academy/en/abonnements/resiliation-automatique-des-abonnements-impayes/)

[My customer subscribed twice by mistake](https://www.ciklik.academy/en/gestion-commandes/mon-client-s-est-abonne-deux-fois-par-erreur/)