---
title: "Order statuses and actions"
description: "The eight statuses of an order and the back-office actions: close, mark as paid, force a payment retry, clone, remove a coupon, retry link."
url: https://www.ciklik.academy/en/gestion-commandes/gestion-des-commandes-des-abonnes/
lang: en
lastUpdated: 2026-10-09
---

# Order statuses and actions

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores. On a PrestaShop store, Clone Order, the Invoice field and the date actions do not apply.

## Find an order

Your store’s orders are in **Sales > Orders > Orders**. You can also find them:

- from a customer profile, in the **Orders** tab group, **Orders** tab;
- from a subscription’s details, **Order** section.

Available filters: **Created Before**, **Created After**, site, **State**, **Type** (options shown in French: Avec abonnement, Avec addon, Eshop, Carte Cadeau (achat)), **Next Payment After** and **Next Payment Before**.

The list lenses give overviews: **First Order vs Renewal**, **Monthly Revenue**, **Orders by Status** and **Average Basket by Plan**.

## Order details

The details are organized in three panels:

- **Order**: status, **Source** (First order, Renewal, Back office, Payment link…), site, **Content**, **Coupons**, **Gift Cards**;
- **Customer and delivery**: customer, subscription, address, carrier, relay point, **Shipping Slips**;
- **Payment**: **Paid** amount, **Next Payment** date, **Retry link**, **Invoice** and **Transactions**.

On a PrestaShop store, the **PrestaShop order ID** field links the order to the one in your store.

## Order statuses

| Status                   | Meaning                                                                                                                                                                                   |
| ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Scheduled**            | Upcoming renewal order: it will be charged on its **Next Payment** date                                                                                                                   |
| **Pending**              | The payment was declined. A new attempt is planned on the **Next Payment** date (see [Payment retry: Rebill](https://www.ciklik.academy/en/paiements/tentatives-de-prelevements-rebill/)) |
| **Processing**           | The payment is being processed by the payment provider                                                                                                                                    |
| **Action required**      | The payment is waiting for an action, for example the customer’s authentication                                                                                                           |
| **Paid**                 | The order is paid                                                                                                                                                                         |
| **Failed**               | The payment did not go through and no attempt is planned anymore, or the order was closed                                                                                                 |
| **Canceled**             | The order is cancelled                                                                                                                                                                    |
| **Withdrawal requested** | The customer exercised their right of withdrawal: see [Online right of withdrawal](https://www.ciklik.academy/en/gestion-commandes/droit-de-retractation-en-ligne/)                       |

## Order actions

| Action                        | When                             | What it does                                                                                                                                                     |
| ----------------------------- | -------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Close Order**               | Pending or Scheduled order       | The order becomes Failed. If the subscription is active, its next payment moves to the following due date                                                        |
| **Mark as Paid**              | Pending subscription order       | The order becomes Paid without a charge: a transaction without payment is recorded and what follows (renewal, shipping slips) runs as after a successful payment |
| **Force Payment Retry**       | Pending order                    | Charges the customer’s payment method immediately, even if an automatic retry would have skipped it (the customer may have called their bank)                    |
| **Clone Order**               | Order details, box stores        | Creates a copy of the order                                                                                                                                      |
| **Create Gift Cards**         | Order containing a gift card     | Generates the requested **Number** of activation codes (1 to 500), to export from the Gift Cards section                                                         |
| **Change Next Payment Dates** | Scheduled order, date not passed | See [Change next payment dates](https://www.ciklik.academy/en/gestion-commandes/modifier-la-date-des-prochains-paiements/)                                       |
| **Shift payment dates**       | Scheduled orders                 | Shifts the selected orders by 1 to 3 days                                                                                                                        |
| **Remove Coupon**             | Scheduled order                  | Removes the order’s coupons and recalculates its amount                                                                                                          |
| **Validate the withdrawal**   | Withdrawal requested order       | See [Online right of withdrawal](https://www.ciklik.academy/en/gestion-commandes/droit-de-retractation-en-ligne/)                                                |

From the list, two exports are offered: **Export Orders** and **Express Orders Export**.

> Retry link
>
> As long as the order is Scheduled or Pending, the **Retry link** field gives a link the customer can open to pay the order, with 3DS verification and without logging in. See [Payment links](https://www.ciklik.academy/en/paiements/les-liens-de-paiement/).

## See also

[Change next payment dates](https://www.ciklik.academy/en/gestion-commandes/modifier-la-date-des-prochains-paiements/)

[Payment links](https://www.ciklik.academy/en/paiements/les-liens-de-paiement/)

[Refund a transaction](https://www.ciklik.academy/en/paiements/rembourser-une-transaction/)