---
title: "My customer subscribed twice by mistake"
description: "Refund, delete the shipping slips and delete the duplicate subscription"
url: https://www.ciklik.academy/en/gestion-commandes/mon-client-s-est-abonne-deux-fois-par-erreur/
lang: en
lastUpdated: 2026-10-09
---

# My customer subscribed twice by mistake

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores. The shipping slip step only applies to box stores.

## Procedure

1. **Identify the duplicate subscription**

   From the customer’s record (**Sales > Customers > Users**), find the 2 subscriptions in the **Orders** tab group, **Subscriptions** tab. Locate the order linked to the duplicate subscription: this is the one to refund.

2. **Refund the erroneous transaction**

   Open the order detail, then the related transaction. Run the **Refund** action and enter the amount to refund (see [Refund a transaction](https://www.ciklik.academy/en/paiements/rembourser-une-transaction/)).

   Check **Delete Shipping Boxes**: the shipping slips generated automatically at payment are deleted at the same time.

3. **Delete the remaining shipping slips**

   If you did not check the option when refunding, delete the duplicate subscription’s shipping slips from **Sales > Shipments > Shipping Slips**, or from the subscription detail, **Shipments** section.

4. **Cancel then delete the subscription**

   To keep your dashboards up to date, open the duplicate subscription and run the **Cancel the subscription** action. Once the subscription is canceled, the trash icon appears: you can delete it. An active subscription cannot be deleted.

## See also

[Refund a transaction](https://www.ciklik.academy/en/paiements/rembourser-une-transaction/)

[Delivery notes management (box sites)](https://www.ciklik.academy/en/expeditions/gestion-des-bons-de-livraison/)

[Add comments to customer profiles](https://www.ciklik.academy/en/kpi-et-donnees-clients/laisser-un-commentaire-sur-des-fiches-clients/)