---
title: "Add comments to customer profiles"
description: "Keep internal notes on a customer or a subscription with the Comments field."
url: https://www.ciklik.academy/en/kpi-et-donnees-clients/laisser-un-commentaire-sur-des-fiches-clients/
lang: en
lastUpdated: 2026-10-09
---

# Add comments to customer profiles

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores.

The **Comments** field lets you keep internal notes on a customer or a subscription. It works with key / value rows. Your customers do not see it.

## On a customer profile

1. Open the customer profile from **Sales > Users**.

2. Click the pencil icon (edit).

3. In the **Basic Information** tab, find the **Comments** field.

4. Add a row: the key works as a label, the value holds the comment.

5. Click **Update**.

The comment then shows on the customer profile. To change or remove it, edit the profile again, change or delete the row, then click **Update**.

## On a subscription

The same **Comments** field exists on a subscription sheet: click the pencil icon (edit) of the subscription to use it.

> Caution
>
> Avoid writing sensitive information there (health, bank details, etc.).

## See also

[Reading the customer activity log](https://www.ciklik.academy/en/gestion-commandes/lecture-du-journal-d-activite-d-une-fiche-client/)

[Anonymize customer data](https://www.ciklik.academy/en/kpi-et-donnees-clients/anonymiser-les-donnees-d-un-client/)