--- title: "Expiring credit card management for your subscribers" description: "Automatically warn subscribers whose credit card expires before their next payment and send them a secure link to update their card." url: https://www.ciklik.academy/en/paiements/gestion-des-cartes-bancaires-de-vos-abonnes-arrivant-a-expiration/ lang: en lastUpdated: 2026-10-09 --- # Expiring credit card management for your subscribers > Box and PrestaShop > > This page applies to both box stores and PrestaShop stores. Key points On the 25th of each month, Ciklik automatically sends the **Card Expiring** email to active subscribers who will be charged before the 25th of the following month and whose credit card expires before that date. The email contains a secure link, valid for 10 days, that lets the subscriber update their card without logging in to their account. The site’s main administrators receive the list of subscribers concerned at the same time. You can also send this link at any time from the subscriber’s profile, with the **Send Payment Update Link** action. It works the same way for box stores and for PrestaShop stores using the Ciklik module. In this article, we explain how to contact subscribers who have an upcoming payment but whose credit card is about to expire. This outreach is essential to allow them to update their credit card and thus avoid a payment failure on the next billing. ## Watch the Video [Video](https://player.vimeo.com/video/483024683) ## Sending a Notification to Subscribers You have the option to send an email notification to subscribers whose **credit card is about to expire**. This gives your subscriber enough time to update their banking information before the next billing. The email is sent on the 25th of the month when both conditions are met: - The customer has an active subscription that will be charged between the 25th (day D) and the 25th of the following month. - The customer’s credit card expires before the 25th of the following month. The site’s main administrators also receive a summary of the subscribers concerned. The content of this notification is available in **Content > Email Templates**, in the template of type “**Card Expiring**”. You can customize this message by modifying the email subject and content. However, make sure to keep the **link variable**. This variable is configured to allow the subscriber to update their card without having to log in or navigate from their account. The link is valid for 10 days. ## A Subscriber Contacts You to Update Their Credit Card From the profile of the subscriber (**Sales > Customers > Users**) who wants to update their credit card, you can select the **Send Payment Update Link** action. The subscriber automatically receives an email from you containing the link to update their credit card. ## Frequently asked questions ### When does Ciklik warn a subscriber that their credit card is about to expire? On the 25th of each month, if the subscriber has an active subscription that will be charged before the 25th of the following month and their card expires before that date. ### Which cards does the expiry alert cover? Credit cards saved through Stripe or through PayPlug. A subscriber who pays with PayPal or by SEPA direct debit (box stores) does not receive this email. ### How long is the card update link valid? 10 days. After that, send the subscriber a new link from their profile, with the Send Payment Update Link action. ### Which email does the subscriber receive when I send a payment update link? They receive the Card Expiring template, the same one as the automatic sending. If this template is disabled in Content > Email Templates, no email is sent, neither on the 25th nor on demand. ### What happens if the subscriber does not update their card? The next charge is likely to be declined. Ciklik then retries it according to your site's payment retry rules, and after each failure the subscriber receives an email with a link to pay for their order. ## See also [Payment errors](https://www.ciklik.academy/en/paiements/les-erreurs-de-paiements/) [Payment retry: Rebill](https://www.ciklik.academy/en/paiements/tentatives-de-prelevements-rebill/) [Payment links](https://www.ciklik.academy/en/paiements/les-liens-de-paiement/)