---
title: "Payment links"
description: "Send a payment link to a subscriber whose order failed or is awaiting 3D Secure validation, so they can complete the payment themselves."
url: https://www.ciklik.academy/en/paiements/les-liens-de-paiement/
lang: en
lastUpdated: 2026-10-09
---

# Payment links

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores. The “Clone order” action is not available on a PrestaShop store.

[Video](https://player.vimeo.com/video/506086325)

## How Does It Work?

When placing an order or during a rebilling, the subscriber may need to validate the order by completing **3DS verification**.

If the 3DS verification is not completed, the payment is declined by the bank and the order is not confirmed.

The goal is to **recover these orders** by sending a link to the subscriber inviting them to **complete the transaction to confirm it**.

By clicking the link, the person finds their **order summary**, with the amount and their shipping address. They just need to enter their banking information. They go through the 3D secure checks and the order will then be validated.

## Send the Payment Link to a Subscriber

### If a Customer Tries to Place an Order but the Order Fails

1. From the details of a failed order, select the “**Clone Order**” action from the dropdown menu.

2. Then, by going to the cloned order details, you can access the payment link (**Retry link** field) to send to the subscriber to allow them to complete the 3D secure checks and validate the order.

### For a Subscription Rebilling

From the “**failed order details**”, you will find the payment link in the **Retry link** field, as long as the order remains unpaid. It is also shown in the subscription details.

You can then send it to the subscriber to allow them to complete the 3D secure checks and validate the order.

## Send the Payment Link by Email

This link is automatically added as a **variable** in all **email templates** for **payment declines** (see [Payment retry: Rebill](https://www.ciklik.academy/en/paiements/tentatives-de-prelevements-rebill/)).

> Caution
>
> If you created your site before 01/29/2021 and you have customized the content of your email templates for payment declines, you need to add the link variable in the content of the first 3 transactional emails for payment declines (the order closes in any case on the last payment attempt).

## See also

[Payment retry: Rebill](https://www.ciklik.academy/en/paiements/tentatives-de-prelevements-rebill/)

[Payment errors](https://www.ciklik.academy/en/paiements/les-erreurs-de-paiements/)

[Expiring credit card management for your subscribers](https://www.ciklik.academy/en/paiements/gestion-des-cartes-bancaires-de-vos-abonnes-arrivant-a-expiration/)