---
title: "Send a credit card update link"
description: "How to allow your customers to update their credit card via a secure link"
url: https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/envoyer-un-lien-de-mise-a-jour-de-cb/
lang: en
lastUpdated: 2026-10-09
---

# Send a credit card update link

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores.

> Tip
>
> A customer may contact you to update their credit card. Ciklik offers several mechanisms to facilitate this update, whether manually or automatically.

## Manually send an update link

To respond to a customer request, from your Ciklik account:

1. Go to the customer profile details (**Sales > Users**)

2. Click on the **…** at the top right

3. Select **Send Payment Update Link**

Your customer will receive an automatic email with a secure link that will allow them to update their credit card **without needing to log in** to their customer account.

## Automatic monthly email

Ciklik automatically sends a reminder email on the **25th of each month** to affected customers.

### Recipients

Customers who receive this email meet **all** of these conditions:

- Subscription with **active** status
- Payment date scheduled between the 25th and the 25th of the following month
- Credit card expiring before the 25th of the following month

### Email content

The email contains an **auto-login link** that redirects to a secure credit card update page.

See also: [Managing your subscribers’ expiring credit cards](https://www.ciklik.academy/en/paiements/gestion-des-cartes-bancaires-de-vos-abonnes-arrivant-a-expiration/)

## Customer-side update process

When the customer clicks on the link:

1. They are redirected to an **auto-login page** (no password needed)

2. They enter the information for their **new credit card**

3. The update is applied to **all their active subscriptions** automatically

> Note
>
> The update applies to all of the customer’s subscriptions at once. They do not need to repeat the process for each subscription.

## Important note for PrestaShop integrators

> Synchronization with PrestaShop
>
> The credit card update goes **exclusively** through Ciklik and **is not notified** to PrestaShop.
>
> If your PrestaShop development manages a state related to the credit card (for example a “valid CC” flag in a customer group), this information will not be updated automatically.

### Solution: track the success of the next payment

No webhook event notifies a credit card update: this type of event does not exist in Ciklik. The usable signal is indirect: the success of the next payment, on one of these two events from the [Orders, transactions and invoices](https://www.ciklik.academy/en/webhooks/evenements-commandes-transactions-factures/) page:

| Event                         | Signal to watch                          |
| ----------------------------- | ---------------------------------------- |
| `updated_checkouttransaction` | `changed.paid` switches to `true`        |
| `updated_checkoutorder`       | `changed.status` switches to `completed` |

1. Configure one of these two webhooks (or both) on your Ciklik account.
2. Create a receiving URL on the PrestaShop side to receive the delivery.
3. Update your PrestaShop data accordingly, for example your “valid CC” flag.

## Automatic cancellation of unpaid subscriptions

In case of payment failure during renewal (expired card, declined, etc.):

1. Ciklik **retries the payment** according to the configured frequency (e.g., every 3 days)

2. With each failure, the customer receives a **reminder email** with a payment link

3. After X failed attempts, the subscription can be **automatically cancelled**

### Configuration

Automatic cancellation is configured in **Settings > Sites**, small pencil (edit) next to your site, **Advanced** tab: **Enable Auto-Cancellation** and **Cycles Before Cancellation** fields.

**Reference documentation:**

- [Payment retry attempts: Rebill](https://www.ciklik.academy/en/paiements/tentatives-de-prelevements-rebill/)

## FAQ

**Q: Can the customer update their credit card from their PrestaShop customer area?**

No, the credit card update is done only via the secure Ciklik link or from the customer area hosted by Ciklik. The PrestaShop customer area does not allow modifying payment information.

**Q: What happens if the customer has multiple subscriptions?**

The new credit card is automatically associated with **all** their active subscriptions.

**Q: Does the update link have an expiration period?**

Yes, the link is valid for 10 days. If the customer does not use it in time, you can send them a new one.

**Q: Can I customize the automatic email sent on the 25th of the month?**

Yes, email templates are customizable in the **Content > Email Templates** section of your Ciklik account.

## See also

[Send a payment link to a customer](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/envoyer-un-lien-de-paiement-a-un-client/)

[PrestaShop renewals explained](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/renouvellements-prestashop-expliques/)

[Customize subscription renewals](https://www.ciklik.academy/en/prestashop/setup/personnaliser-les-renouvellement-des-abonnements/)