---
title: "Send a payment link to a customer"
description: "Find the retry link of a pending order and send it to your customer so they can complete 3D Secure and pay for their renewal."
url: https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/envoyer-un-lien-de-paiement-a-un-client/
lang: en
lastUpdated: 2026-10-09
---

# Send a payment link to a customer

> Box and PrestaShop
>
> This page applies to both box stores and PrestaShop stores.

> Tip
>
> Multiple payment attempts are configured at the time of subscription renewal.

As soon as a payment attempt is successful, the order is marked as paid and synced to PrestaShop.

As long as payment attempts fail, the order remains on a **pending status** in Ciklik.

This link is called **Retry link** in Ciklik. You will find it in three places:

- in the Sales > Orders list, a **Copy link** button on the row of a pending order copies it to your clipboard;
- in the order detail, Payment panel, the full link;
- in the subscription detail, the retry link of its latest pending order.

Share it with your customer: it lets them complete the 3DS verification and validate their order, without having to log in. The link disappears as soon as the order is paid.

> Note
>
> This link is also available in the automatic emails informing the customer of a payment failure when renewing their subscription. See [Customize subscription renewals](https://www.ciklik.academy/en/prestashop/setup/personnaliser-les-renouvellement-des-abonnements/).

## See also

[Send a credit card update link](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/envoyer-un-lien-de-mise-a-jour-de-cb/)

[PrestaShop renewals explained](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/renouvellements-prestashop-expliques/)

[Customize subscription renewals](https://www.ciklik.academy/en/prestashop/setup/personnaliser-les-renouvellement-des-abonnements/)