---
title: "Manage your subscribers"
description: "Find your subscribers, orders, subscriptions, transactions and KPIs in the Ciklik app, with filters, exports and automatic emails."
url: https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/gerer-ses-abonnes/
lang: en
lastUpdated: 2026-10-09
---

# Manage your subscribers

> PrestaShop
>
> This page applies to PrestaShop stores using the Ciklik module. Running a Ciklik box store? [See the box path](https://www.ciklik.academy/en/demarrage/bienvenue-chez-ciklik/).

Installing the Ciklik module will allow you to offer **subscription purchasing** on your products, applying the frequencies of your choice and the associated discount.

You also have access to the **Ciklik application** to manage your subscribers and find various KPIs.

The first **KPI** section gives access to a summary dashboard with some key indicators of your subscription activity.

The **Sales** section holds everything about your subscribers, split into groups:

- **Customers**: the **Users** list for customer information
- **Orders**: each order with its status and, for pending orders, the payment retry link
- **Subscriptions**: the list of subscriptions with their state (Active, Paused, Canceled)
- **Payments**: **transaction** details and invoices

A PrestaShop subscription detail gathers in the **Renewal situation** panel the renewal state, the last attempt, the cause of any block and the next step, and in the **Timeline** panel the history of orders, payments, errors and postponements (see [PrestaShop Renewals Explained](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/renouvellements-prestashop-expliques/)). The **Renewal errors** section, at the bottom of the subscription detail and of your site sheet, lists the renewals the module could not process (out of stock, failed API call); see [Understanding renewal errors](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/comprendre-les-erreurs-de-renouvellement/).

Within each section, you have access to a **filters** system in the top right.

You also have the option to **select items from the list** and **export the data**.

In the **Content** section, **Email templates** subsection, you will find the list of automatic emails sent to your subscribers.

You can choose to enable or disable these emails and customize their content.

The other sections mainly concern customers on subscription-first models, who have full management of their site with the Ciklik application.

## See also

[PrestaShop renewals explained](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/renouvellements-prestashop-expliques/)

[Managing subscription-related orders](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/gerer-les-commandes-liees-aux-abonnements/)

[Dashboard and KPI](https://www.ciklik.academy/en/kpi-et-donnees-clients/dashboard-et-kpi/)

[Customize subscription renewals](https://www.ciklik.academy/en/prestashop/setup/personnaliser-les-renouvellement-des-abonnements/)