---
title: "Subscriptions and orders in PrestaShop"
description: "View your Ciklik subscriptions and orders without leaving the PrestaShop back office: filters, columns and links to customer and order pages."
url: https://www.ciklik.academy/en/prestashop/gestion-abonnes-prestashop/abonnements-et-commandes-dans-prestashop/
lang: en
lastUpdated: 2026-10-09
---

# Subscriptions and orders in PrestaShop

> PrestaShop
>
> This page applies to PrestaShop stores using the Ciklik module. Running a Ciklik box store? [See the box path](https://www.ciklik.academy/en/demarrage/bienvenue-chez-ciklik/).

> Tip
>
> The module adds a **Subscriptions and Orders** page to the PrestaShop back office. It shows, read-only, the subscriptions and orders of your Ciklik space, with links to the PrestaShop customer and order pages.

## Open the page

1. In the PrestaShop back office, open the **Improve > Ciklik** menu.

2. Click **Subscriptions and Orders**.

3. Choose the **Subscriptions** tab or the **Orders** tab.

The data is read live from Ciklik with the module’s **API Token**. If the token is not filled in, the page shows “The Ciklik API token is not configured. Please configure it in the module settings.” Lists show 20 rows per page, with the **First**, **Previous**, **Next** and **Last** buttons.

## Subscriptions tab

Subscriptions are sorted from newest to oldest.

**Filters**, applied with **Search**:

- **Activated**: **Yes** shows only active subscriptions.
- **Canceled**: **Yes** shows only canceled subscriptions.
- **Expired**: **Yes** shows only subscriptions whose end date has passed.
- **Email**: the customer’s full email address.

On these three lists, **No** applies no filter: it gives the same result as `-- All --`.

**Columns**:

- **Ciklik Subscription ID**: the subscription identifier in Ciklik, with the customer’s email and a **Customer profile** button to their PrestaShop page.
- **Active**: **Yes** or **No**.
- **Created on**, **End date**, **Next payment**.
- **Frequency & Products**: the frequency, then the subscription products.

> Note
>
> To find a subscription from a customer, use the **Email** filter. The **Customer ID** filter does not match the PrestaShop customer ID and returns no result.

## Orders tab

Orders are sorted from most recently updated to oldest.

**Filters**, applied with **Search**:

- **Status**: **Pending**, **Paid** or **Canceled**.
- **Subscription UUID**: the Ciklik identifier of the subscription, as shown in the Subscriptions tab.
- **Total paid**: the exact amount.
- **Source**: `renew` for a renewal, `retry` for a new payment attempt.
- **Customer UUID**: the Ciklik identifier of the customer.
- **PrestaShop Order ID**: the order number in PrestaShop.

**Columns**:

- **Ciklik Order**: the order number, with a link that opens it in the Ciklik back office.
- **Status**: **Paid**, **Pending** or **Failed**. Any other status is shown as Ciklik returns it.
- **Total paid** and **Created on**.
- **Subscription UUID**: with the customer’s email and a **View customer profile** button.
- **PrestaShop Order ID**: a **View order** button opens the order in PrestaShop, when it has been created there.

To act on a subscription or an order (date, product, status, payment link), use the Ciklik back office.

## See also

[Managing subscription-related orders](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/gerer-les-commandes-liees-aux-abonnements/)

[Manage your subscribers](https://www.ciklik.academy/en/prestashop/gestion-abonnes-ciklik/gerer-ses-abonnes/)

[Stock forecast](https://www.ciklik.academy/en/prestashop/gestion-abonnes-prestashop/prevision-de-stock/)