My Customer Subscribed Twice by Mistake

Managing Duplicate Subscriptions

If a customer accidentally subscribed twice, you can correct this situation.

Identifying Duplicate Subscriptions

1. Open the customer record
2. View the “Subscriptions” section
3. Check if there are multiple identical subscriptions

Resolving the Issue

Option 1: Cancel the Additional Subscription

1. Click on the subscription to cancel
2. Select “Cancel”
3. Confirm the cancellation

Option 2: Refund the Customer

1. If you have already billed both subscriptions
2. Process a refund via the “Payments” tab
3. Inform the customer about the refund

Prevention

To avoid duplicates:

• Set up verification before subscription
• Use an access control system
• Notify the customer via email about their subscription

Customer Support

Contact the support team if:

• The subscription was paid
• You need a refund
• There are multiple subscriptions of the same plan