Order statuses and actions

Find an order

Your store’s orders are in Sales > Orders > Orders. You can also find them:

from a customer profile, in the Orders tab group, Orders tab;
from a subscription’s details, Order section.

Available filters: Created Before, Created After, site, State, Type (options shown in French: Avec abonnement, Avec addon, Eshop, Carte Cadeau (achat)), Next Payment After and Next Payment Before.

The list lenses give overviews: First Order vs Renewal, Monthly Revenue, Orders by Status and Average Basket by Plan.

Order details

The details are organized in three panels:

Order: status, Source (First order, Renewal, Back office, Payment link…), site, Content, Coupons, Gift Cards;
Customer and delivery: customer, subscription, address, carrier, relay point, Shipping Slips;
Payment: Paid amount, Next Payment date, Retry link, Invoice and Transactions.

On a PrestaShop store, the PrestaShop order ID field links the order to the one in your store.

Order statuses

Status	Meaning
Scheduled	Upcoming renewal order: it will be charged on its Next Payment date
Pending	The payment was declined. A new attempt is planned on the Next Payment date (see Payment retry: Rebill)
Processing	The payment is being processed by the payment provider
Action required	The payment is waiting for an action, for example the customer’s authentication
Paid	The order is paid
Failed	The payment did not go through and no attempt is planned anymore, or the order was closed
Canceled	The order is cancelled
Withdrawal requested	The customer exercised their right of withdrawal: see Online right of withdrawal

Order actions

Action	When	What it does
Close Order	Pending or Scheduled order	The order becomes Failed. If the subscription is active, its next payment moves to the following due date
Mark as Paid	Pending subscription order	The order becomes Paid without a charge: a transaction without payment is recorded and what follows (renewal, shipping slips) runs as after a successful payment
Force Payment Retry	Pending order	Charges the customer’s payment method immediately, even if an automatic retry would have skipped it (the customer may have called their bank)
Clone Order	Order details, box stores	Creates a copy of the order
Create Gift Cards	Order containing a gift card	Generates the requested Number of activation codes (1 to 500), to export from the Gift Cards section
Change Next Payment Dates	Scheduled order, date not passed	See Change next payment dates
Shift payment dates	Scheduled orders	Shifts the selected orders by 1 to 3 days
Remove Coupon	Scheduled order	Removes the order’s coupons and recalculates its amount
Validate the withdrawal	Withdrawal requested order	See Online right of withdrawal

From the list, two exports are offered: Export Orders and Express Orders Export.