Skip the next delivery

Key points

With the Ciklik module for PrestaShop, a subscriber can skip their next delivery from My account > Your subscriptions instead of canceling, once you enable the Allow skipping the next delivery option in the module configuration. One click on Skip next delivery postpones the next order, and the payment that goes with it, by one cycle of the subscription frequency: one month for a monthly subscription, two months for a subscription every 2 months. The subscription stays active and its next payment date in Ciklik takes the new date. The option is off when the module is installed.

Enable the option

In the PrestaShop back office, open the Ciklik module configuration (Modules > Module Manager, then Configure on the Ciklik module).
Set Allow skipping the next delivery to Yes. The option is off when the module is installed.
Click Save.

What the subscriber sees

In My account > Your subscriptions, the Next order column shows the Skip next delivery link for each active subscription.

One click postpones the next order by one cycle of the subscription frequency: one month for a monthly subscription, two months for a subscription every 2 months. The subscriber sees the message “Your next delivery has been postponed to” followed by the new date.

The subscription stays active: nothing is canceled.
The payment follows the order: the subscription’s next payment date in Ciklik takes the new date.
There is no confirmation: each click postpones one more cycle from the date shown.
The link does not appear on an inactive subscription.

If the module cannot find the subscription frequency, nothing is changed and the subscriber sees “Unable to determine the subscription frequency.”.

Difference with changing the date

The Allow next payment date modification option lets the subscriber pick any date in a calendar (see Reschedule the next order date). Skipping a delivery moves the date by exactly one cycle, in one click. Both options can be enabled at the same time.

Frequently asked questions

How do I let a PrestaShop subscriber skip a delivery?

In the Ciklik module configuration (Modules > Module Manager, then Configure), set Allow skipping the next delivery to Yes and save. The Skip next delivery link then appears for each active subscription in the subscriber’s account.

Does skipping a delivery also postpone the payment?

Yes. The payment follows the order: the subscription’s next payment date in Ciklik takes the new date, one cycle later.

Can a subscriber skip several deliveries in a row?

Yes. There is no confirmation: each click postpones the order by one more cycle from the date shown.

What is the difference with changing the next payment date?

Changing the date lets the subscriber pick any date in a calendar. Skipping moves the date by exactly one cycle, in one click. Both options can be enabled at the same time.