Subscriptions and orders in PrestaShop

PrestaShop

This page applies to PrestaShop stores using the Ciklik module. Running a Ciklik box store? See the box path.

Tip

The module adds a Subscriptions and Orders page to the PrestaShop back office. It shows, read-only, the subscriptions and orders of your Ciklik space, with links to the PrestaShop customer and order pages.

Open the page

1. In the PrestaShop back office, open the Improve > Ciklik menu.

2. Click Subscriptions and Orders.

3. Choose the Subscriptions tab or the Orders tab.

The data is read live from Ciklik with the module’s API Token. If the token is not filled in, the page shows “The Ciklik API token is not configured. Please configure it in the module settings.” Lists show 20 rows per page, with the First, Previous, Next and Last buttons.

Subscriptions tab

Subscriptions are sorted from newest to oldest.

Filters, applied with Search:

• Activated: Yes shows only active subscriptions.
• Canceled: Yes shows only canceled subscriptions.
• Expired: Yes shows only subscriptions whose end date has passed.
• Email: the customer’s full email address.

On these three lists, No applies no filter: it gives the same result as -- All --.

Columns:

• Ciklik Subscription ID: the subscription identifier in Ciklik, with the customer’s email and a Customer profile button to their PrestaShop page.
• Active: Yes or No.
• Created on, End date, Next payment.
• Frequency & Products: the frequency, then the subscription products.

Note

To find a subscription from a customer, use the Email filter. The Customer ID filter does not match the PrestaShop customer ID and returns no result.

Orders tab

Orders are sorted from most recently updated to oldest.

Filters, applied with Search:

• Status: Pending, Paid or Canceled.
• Subscription UUID: the Ciklik identifier of the subscription, as shown in the Subscriptions tab.
• Total paid: the exact amount.
• Source: renew for a renewal, retry for a new payment attempt.
• Customer UUID: the Ciklik identifier of the customer.
• PrestaShop Order ID: the order number in PrestaShop.

Columns:

• Ciklik Order: the order number, with a link that opens it in the Ciklik back office.
• Status: Paid, Pending or Failed. Any other status is shown as Ciklik returns it.
• Total paid and Created on.
• Subscription UUID: with the customer’s email and a View customer profile button.
• PrestaShop Order ID: a View order button opens the order in PrestaShop, when it has been created there.

To act on a subscription or an order (date, product, status, payment link), use the Ciklik back office.

See also

Managing subscription-related orders

Manage your subscribers

Stock forecast