Reading a customer's activity log
The activity log traces what happened on a customer’s account, newest first, with the author of each action.
Open the log
Section titled “Open the log”-
Open the customer’s profile in Sales > Customers > Users.
-
In the Logs tab group, open the Activity Log tab.
Read a line
Section titled “Read a line”Lines are grouped by day (“Today”, “Yesterday”, then the date). Each line shows:
- the time of the action;
- what happened, in plain words: “Subscription started”, “Next payment date changed”, “Carrier changed”, “Subscription paused”, “Shipment created”, “Payment recorded”…;
- the item concerned, with a link to its record when it exists: a subscription and its identifier, a shipment and its scheduled date, a successful or failed payment, an address. The “deleted” mention flags an item that no longer exists;
- the detail of the changes when there are any, as “field: old value → new value” (for example Next payment, Carrier, Status);
- the author.
| Author shown | Meaning |
|---|---|
| The customer | The customer themself, from their account |
| Name of a team member | A person from your back office |
| Ciklik | The Ciklik team |
| API (token name) | An application connected through the API, with its token name |
| Automatic | An automatic process (renewal, retry…) |
| Deleted user | An account that no longer exists |
| Another account | Any other account |
Identical actions in a row on the same day, on the same item and by the same author, fit on one line with the number of repeats (“3 times”).
Filter the log
Section titled “Filter the log”At the top of the log, buttons filter by item type: All, Subscriptions, Shipments, Payments, Addresses, Profiles and Account. You can combine several.
The log shows 50 lines at a time: the Show older activity button loads the rest.