My customer subscribed twice by mistake

Box and PrestaShop

This page applies to both box stores and PrestaShop stores. The shipping slip step only applies to box stores.

Procedure

1. Identify the duplicate subscription

   From the customer’s record (Sales > Customers > Users), find the 2 subscriptions in the Orders tab group, Subscriptions tab. Locate the order linked to the duplicate subscription: this is the one to refund.

2. Refund the erroneous transaction

   Open the order detail, then the related transaction. Run the Refund action and enter the amount to refund (see Refund a transaction).

   Check Delete Shipping Boxes: the shipping slips generated automatically at payment are deleted at the same time.

3. Delete the remaining shipping slips

   If you did not check the option when refunding, delete the duplicate subscription’s shipping slips from Sales > Shipments > Shipping Slips, or from the subscription detail, Shipments section.

4. Cancel then delete the subscription

   To keep your dashboards up to date, open the duplicate subscription and run the Cancel the subscription action. Once the subscription is canceled, the trash icon appears: you can delete it. An active subscription cannot be deleted.

See also

Refund a transaction

Delivery notes management (box sites)

Add comments to customer profiles