Customize a subscription from the back office
Overview
Section titled “Overview”Customizable plan subscriptions allow customers to compose their box by choosing their products. As an administrator, you can now modify this composition directly from the back office, bypassing the usual constraints (score, stock, maximum quantity).
This is useful when a customer contacts you to modify their selection and you need to act quickly, even if some products are out of stock or the score doesn’t match exactly.
How to proceed
Section titled “How to proceed”-
Access the subscription detail
From Sales > Subscriptions, click on the relevant customizable subscription.
-
Launch the “Customize (admin)” action
In the actions menu of the record, select Customize (admin). The action only appears if the subscription’s plan has customization steps. A temporary secure link (valid for 1 hour) opens in a new tab.
-
Modify the composition
The composition page opens with the banner “Administrator mode: score and stock limits are disabled.” You can then:
- Add or remove products freely
- Exceed the score defined for the plan
- Select out-of-stock products (they are marked “Sold out” but remain selectable)
- Exceed maximum quantities per product
-
Save
Click the save button. A confirmation message appears to validate the save.
Important notes
Section titled “Important notes”- The temporary link expires after 1 hour. After that, relaunch the action to generate a new one.
- Modifications apply to the upcoming shipping slips of the subscription.
- The action is reserved for users allowed to edit the subscription in the back office.