Offer rewards

How it works

Gifted content (or a reward) is a content page, with or without downloadable files, that your customer unlocks by paying for an order. It is linked to a plan, an addon or a product.

Your customer finds their content in the My contents section of their customer account. Examples: a PDF guide offered in the first month, a recipe each month, a subscriber-only video.

Create gifted content

Go to Subscriptions > Advanced > Gifted content (rewards) and create an item.
Fill in the fields described below.
In Reference, choose the plan, product or addon that unlocks the content.
Save.

You can also create gifted content from a plan’s, addon’s or product’s page, in its Rewards section.

The fields

Name: the title shown to your customer.
Content: the page shown to your customer, written with the visual editor.
Days: the number of days the content remains available after payment. Empty: no limit.
Order: the rank of the order that unlocks the content (1 for the first, 2 for the second…). Empty: the content is unlocked with every paid order.
Active.
Site: your site.
Reference: the plan, product or addon concerned.
Files: the files your customer will be able to download.

In the Content, you can use the {*first_name*}, {*last_name*}, {*email*} and {*customer_id*} variables: they are replaced with your customer’s information when displayed.

When the content is awarded

Ciklik awards the content when an order switches to the Paid status and contains the plan, addon or product set in Reference. This applies to the first order as well as to each renewal.

With a value in Order, the content is only awarded if this order is your customer’s n-th paid order on your site. All their paid orders count, including their e-shop purchases.

When awarding, Ciklik copies the name, content and files. A later change to the gifted content does not change what your customers have already received.

On the customer side

The My contents section appears in the customer account as soon as your customer has received a first item. It lists each item with its name, expiration date and the order that unlocked it. The See button opens the content page and its files.

After the expiration date, the item stays in the list but no longer opens.

Track awarded rewards

Subscriptions > Advanced > Awarded rewards lists the awarded items: name, user, order, original gifted content, expiration date (Expires on) and site. The Created Before, Created After and Site filters are available.