Manage your subscribers
Installing the Ciklik module will allow you to offer subscription purchasing on your products, applying the frequencies of your choice and the associated discount.
You also have access to the Ciklik application to manage your subscribers and find various KPIs.
The first KPI section gives access to a summary dashboard with some key indicators of your subscription activity.
The Sales section holds everything about your subscribers, split into groups:
- Customers: the Users list for customer information
- Orders: each order with its status and, for pending orders, the payment retry link
- Subscriptions: the list of subscriptions with their state (Active, Paused, Canceled)
- Payments: transaction details and invoices
A PrestaShop subscription detail gathers in the Renewal situation panel the renewal state, the last attempt, the cause of any block and the next step, and in the Timeline panel the history of orders, payments, errors and postponements (see PrestaShop Renewals Explained). The Renewal errors section, at the bottom of the subscription detail and of your site sheet, lists the renewals the module could not process (out of stock, failed API call); see Understanding renewal errors.
Within each section, you have access to a filters system in the top right.
You also have the option to select items from the list and export the data.
In the Content section, Email templates subsection, you will find the list of automatic emails sent to your subscribers.
You can choose to enable or disable these emails and customize their content.
The other sections mainly concern customers on subscription-first models, who have full management of their site with the Ciklik application.