Modify the next payment date of a subscription

Box and PrestaShop

This page applies to both box stores and PrestaShop stores.

Tip

You have the ability to modify the next payment date of a subscription from the Ciklik back-office.

1. Go to the Sales > Subscriptions section and click on the small pencil icon (edit) next to the desired subscription.

   You can also access a customer’s subscription from the detail of their customer profile, after entering their email in the search bar.

2. In the Next Billing field, pick the new date in the calendar, then save.

This action allows you to advance or postpone the renewal of a subscription on behalf of a customer.

Caution

On a PrestaShop subscription, always edit the Next Billing field as above. Do not use the Postpone Payment action from the actions list: it computes the new date from a Ciklik plan, which a PrestaShop subscription does not have, and the date does not change.

See also

Modify the product of a subscription

Modify the status of a subscription

PrestaShop renewals explained

Reschedule the next order date