Sent Emails

The Settings > Advanced > Sent Emails menu is the log of the emails Ciklik sends to your customers for your site. Use it to check that an email went out and arrived, or to understand why it failed.

What the log contains

Each line is an event reported by Mailgun, Ciklik’s sending service. One email therefore produces several lines: one when it is delivered, one for each open, one for each click.

Column	Content
Created At	Date and time of the event.
Status	Event type, see below.
Email	Recipient address.
Site	Site that sent the email.
Subject	Email subject.

When you open a line (eye icon), you also see:

IP: IP address linked to the event, for example the one of the open;
Reason: the message returned by the recipient’s server, useful for a failure;
Location: city, region and country of the open or click;
Mail client: email software, system and device type.

Statuses

Status	Meaning
Delivered	The recipient’s server accepted the email.
Opened	The email was opened. Some email clients open emails automatically or block this measurement: this status is only indicative.
Clicked	A link in the email was clicked.
Failed	The email could not be delivered. The failure can be temporary: Mailgun then retries, and a Delivered line may follow. Check the Reason.
Rejected	Mailgun refused to send the email.
Unsubscribed	The recipient unsubscribed from the email.
Spam	The recipient reported the email as spam.

Find an email

Go to Settings > Advanced > Sent Emails.
Type the customer’s address in the search.
Narrow down if needed with the filters: Created Before, Created After, Site, Objets (email subject), Type de boite (domain of the address, for example gmail.com) and Type (status). These three filter names are only shown in French.
Open the line to read the Reason for a failure.

The log is read-only: no action lets you resend an email from it.