Send a credit card update link
Manually send an update link
Section titled “Manually send an update link”To respond to a customer request, from your Ciklik account:
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Go to the customer profile details (Sales > Users)
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Click on the … at the top right
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Select Send Payment Update Link
Your customer will receive an automatic email with a secure link that will allow them to update their credit card without needing to log in to their customer account.
Automatic monthly email
Section titled “Automatic monthly email”Ciklik automatically sends a reminder email on the 25th of each month to affected customers.
Recipients
Section titled “Recipients”Customers who receive this email meet all of these conditions:
- Subscription with active status
- Payment date scheduled between the 25th and the 25th of the following month
- Credit card expiring before the 25th of the following month
Email content
Section titled “Email content”The email contains an auto-login link that redirects to a secure credit card update page.
See also: Managing your subscribers’ expiring credit cards
Customer-side update process
Section titled “Customer-side update process”When the customer clicks on the link:
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They are redirected to an auto-login page (no password needed)
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They enter the information for their new credit card
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The update is applied to all their active subscriptions automatically
Important note for PrestaShop integrators
Section titled “Important note for PrestaShop integrators”Solution: track the success of the next payment
Section titled “Solution: track the success of the next payment”No webhook event notifies a credit card update: this type of event does not exist in Ciklik. The usable signal is indirect: the success of the next payment, on one of these two events from the Orders, transactions and invoices page:
| Event | Signal to watch |
|---|---|
updated_checkouttransaction | changed.paid switches to true |
updated_checkoutorder | changed.status switches to completed |
- Configure one of these two webhooks (or both) on your Ciklik account.
- Create a receiving URL on the PrestaShop side to receive the delivery.
- Update your PrestaShop data accordingly, for example your “valid CC” flag.
Automatic cancellation of unpaid subscriptions
Section titled “Automatic cancellation of unpaid subscriptions”In case of payment failure during renewal (expired card, declined, etc.):
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Ciklik retries the payment according to the configured frequency (e.g., every 3 days)
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With each failure, the customer receives a reminder email with a payment link
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After X failed attempts, the subscription can be automatically cancelled
Configuration
Section titled “Configuration”Automatic cancellation is configured in Settings > Sites, small pencil (edit) next to your site, Advanced tab: Enable Auto-Cancellation and Cycles Before Cancellation fields.
Reference documentation:
Q: Can the customer update their credit card from their PrestaShop customer area?
No, the credit card update is done only via the secure Ciklik link or from the customer area hosted by Ciklik. The PrestaShop customer area does not allow modifying payment information.
Q: What happens if the customer has multiple subscriptions?
The new credit card is automatically associated with all their active subscriptions.
Q: Does the update link have an expiration period?
Yes, the link is valid for 10 days. If the customer does not use it in time, you can send them a new one.
Q: Can I customize the automatic email sent on the 25th of the month?
Yes, email templates are customizable in the Content > Email Templates section of your Ciklik account.