Expiring Credit Card Management for Your Subscribers

In this article, we explain how to contact subscribers who have an upcoming payment but whose credit card is about to expire.

This outreach is essential to allow them to update their credit card and thus avoid a payment failure on the next billing.

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Sending a Notification to Subscribers

You have the option to send an email notification to subscribers whose credit card is about to expire. This gives your subscriber enough time to update their banking information before the next billing.

The email is sent on the 25th of the month when both conditions are met:

• The customer will be charged between the 25th (day D) and the 25th of the following month.
• The customer’s credit card will expire at the end of the month

The content of this notification is available in the Email Templates module and is named “Card Expiring Soon”.

You can customize this message by modifying the email subject and content. However, make sure to keep the link variable. This variable is configured to allow the subscriber to update their card without having to log in or navigate from their account.

A Subscriber Contacts You to Update Their Credit Card

From the customer profile of the subscriber who wants to update their credit card, you can select the Send Credit Card Update Link action.

The subscriber automatically receives an email from you containing the link to update their credit card.