Payment Retry: Rebill

Configuration

Set the Number of Days for a New Payment Attempt

You can define the number of days after which a new payment attempt will be made, starting from the day the transaction failed.

This setting is configured by clicking on My Sites then Edit, from the “Marketing Settings” tab, in the Rebill: Number of Days field.

In the example of a rebilling on the 1st of the month for a monthly subscription, where we set 3 days for the number of days to trigger the new payment attempt, we have:

transaction on the 1st of the month failed = next payment (payment attempt) on the 4th (the 1st is the date when the transaction failure was recorded, to which we add 3 days to define the date of the next attempt)
transaction on the 4th failed = next payment on the 7th
transaction on the 7th failed = next payment on the 10th
transaction on the 10th failed = order closed

There can be up to 4 payment attempts for an order before it is closed.

If a subscriber reactivates their subscription and the transaction fails, the order is closed and the next payment attempt will occur in the next billing period, which in our example is the 1st of the month, during the rebill. If the first attempt fails, there will be 3 more possible attempts before closing the order.

Customize Payment Declined Email Content

Each time a payment fails during subscription renewal, the subscriber receives an email informing them of the payment decline. You can customize the content of these emails in the Email Templates section, for the emails:

Payment declined
Payment declined (2)
Payment declined (3)
Payment declined (4)

Customize the Number of Payment Attempts and Days Between Each Attempt

By default, there are 4 payment attempts during subscription renewal. It is possible to configure more or fewer attempts by entering a sequence and the number of days between each attempt instead of a fixed value in the Rebill: Number of Days field in the Marketing Settings tab of the site.

You specify the attempt number followed by the number of days between each attempt, separated by: each sequence is separated by a ;

Example sequences:

1:3;2:4;3:8: This means there are 4 attempts, a first attempt, the second 3 days later, the third 4 days later, and the fourth 8 days later. On the 4th attempt, the order fails and is permanently closed.
1:2;2:4: This means there are 3 payment attempts, spaced 2 then 4 days apart. On the 3rd attempt, the order fails and is permanently closed.
1:3;2:3;3:3;4:3: This means there are 5 payment attempts spaced 3 days apart. On the 5th attempt, the order fails and is permanently closed.

In cases where there are more than 4 payment attempts, the automatic Payment declined (4) email will be sent for all attempts beyond the 4th.