Apple Pay and Google Pay
Key points
Apple Pay and Google Pay let your subscribers pay in one tap, without typing their card details. They are added to your site’s Stripe card payments. The setting is off by default: the Ciklik team turns it on at your request.
Asking for activation
Section titled “Asking for activation”Write to Ciklik support to turn on Apple Pay and Google Pay for your site. The setting has three positions:
- Off: no button. This is the starting position.
- With the Stripe card: the buttons appear above the Stripe card field.
- Wallets only (card with another gateway): the buttons appear above your site’s payment methods. Your customer pays by card with PayPlug, and Stripe is then used for wallets only.
What is needed for the buttons to appear
Section titled “What is needed for the buttons to appear”- A Stripe account connected to your site. Ciklik’s account or your own, see Connect your own Stripe account. Without a connected account, the setting has no effect.
- Apple Pay and Google Pay turned on in your Stripe account, if you connected your own account. Check them in the payment methods settings of your Stripe dashboard. Otherwise, no button appears.
- A compatible device for your customer. Safari on an Apple device with a card in Wallet, or Chrome signed in to a Google account with a Google Pay card. On a device without a wallet, nothing changes: the customer pays as before.
- For the “Wallets only” mode: card payment through PayPlug active on the site. Without it, the mode is not accepted.
What your customer sees
Section titled “What your customer sees”- The checkout. The Apple Pay or Google Pay button sits above the payment methods, followed by “or by card”. With “With the Stripe card”, the card field follows. With “Wallets only”, the button of your other card payment method follows, with “Continue to secure payment”.
- The amount. The Apple Pay or Google Pay window shows the order amount. On a free cart, the button saves the card without charging anything.
- My information. The customer can change their card with Apple Pay or Google Pay. The saved card then shows “Apple Pay” or “Google Pay” above the last four digits.
- The payment link. After a refused payment, the “Payment refused” email leads to the order’s payment page, with the wallet button. A customer who had already entered a Stripe card keeps the card field on this link, without a button.
Renewals
Section titled “Renewals”Renewals are charged to the card saved by the wallet, without any action from the customer. Each subscriber is still charged where their card is saved: at Stripe for an Apple Pay or Google Pay card, at PayPlug for a card entered there.
Frequently asked questions
My customer does not see the button. Why?
Check that support has turned the setting on, that your site has a connected Stripe account, and that the customer's device has a compatible wallet: Safari with a card in Wallet, or Chrome with a Google Pay card. Without a wallet, no button appears.
Do I have to register my site's domain with Apple?
No. Ciklik registers your site's domain with Stripe when the setting is turned on, and updates it if you change domain or Stripe account. If Apple Pay still does not appear, write to Ciklik support.
Do the buttons appear on my PrestaShop store?
Yes, in the "With the Stripe card" mode, on the payment page, when the store's Stripe card is active. The "Wallets only" mode exists only for box stores.